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Slip mode should be enabled when working with automation. Grid mode will be particularly frustrating. Audio tracks and virtual instrument tracks can have volume automation applied, however the value of the track view selector for each type of track is different.
Track View Selector
Audio tracks usually have their track view selector pull-downs set to
playlists. To modify volume automation for audio tracks, set the track view selector to
Virtual instrument tracks (for example, EZ Drummer 3) usually have their track view selector pull-downs set to
block. To modify volume automation for virtual instrument tracks, set the track view selector to
To insert a keyframe, use Alt-Shift-click. To freely move a keyframe, use click-drag. To move a keyframe left and right, while keeping the value unchanged, use Alt-Shift-click-drag.